Embassy Suites by Hilton Chicago Downtown Magnificent Mile hiring Guest Service Agent - Embassy Suites by Hilton Chicago Downtown Magnificent Mile in Chicago, IL | LinkedIn (2024)

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Guest Service Agent - Embassy Suites by Hilton Chicago Downtown Magnificent Mile Security verification Security verification Save job Welcome back Seniority level Employment type Job function Industries Similar jobs Front Desk Agent Front Desk Agent Front Desk Agent Guest Service Agent Guest Service Representative Guest Services Agent Front Desk Agent Front Desk Representative Guest Service Agent Guest Service Agent (Part Time, Overnight) - Hilton Chicago O'Hare Airport Customer Service Representative - State Farm Agent Team Member Guest Service Agent (Overnight) - Hilton Chicago O'Hare Airport Front Desk Agent Front Desk Agent Guest Service Representative Guest Services Representative Customer Service Representative - State Farm Agent Team Member Front Desk Agent Guest Services Representative Guest Service Agent - Palmer House a Hilton Hotel Front Desk Agent Front Desk Representative Guest Service Representative Guest Services Representative Front Desk Representative Guest Service Agent Customer Service Representative - State Farm Agent Team Member People also viewed Front Desk / Customer Service Representative Staff Assistant I, Airport Hub/Gateway Customer Service Representative Customer Service Representative Guest Service Agent - Part Time Customer Service Representative - State Farm Agent Team Member Customer Service Representative - State Farm Agent Team Member Customer Service Representative/Veterinary Assistant Guest Service Representative Guest Service Agent - The Drake Hotel Similar Searches Explore collaborative articles FAQs

Embassy Suites by Hilton Chicago Downtown Magnificent Mile hiring Guest Service Agent - Embassy Suites by Hilton Chicago Downtown Magnificent Mile in Chicago, IL | LinkedIn (1)

Guest Service Agent - Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Embassy Suites by Hilton Chicago Downtown Magnificent Mile Chicago, IL

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Embassy Suites by Hilton Chicago Downtown Magnificent Mile Chicago, IL

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The Embassy Suites by Hilton Chicago Downtown Magnificent Mile is searching for a Guest Service Agent to join their front office team! If you are someone that has a passion for customer service, take the next step and join our fantastic team!

The ideal candidate must have an outgoing personality, a genuine passion to create memorable experiences for our guests and a drive to grow/develop your career with the team.

This position is eligible for an Up Sell Incentive!What are the benefits of working for Hilton?*Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

  • Go Hilton travel program: 100 nights of discounted travel
  • Access to your pay when you need it through DailyPay
  • Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
  • Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
  • Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
  • Flexible shifts and days off
  • Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
  • Mental health resources including free counseling through our Employee Assistance Program
  • Best-in-Class Paid Time Off (PTO)
  • 401K plan and company match to help save for your retirement
  • Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
  • Respond to guest inquiries and in a timely, friendly and efficient manner
  • Provide driving and/or walking directions to guests to local destinations
  • Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships
  • Provide or obtain accurate information

Qualifications - InternalWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work LocationsEmbassy Suites by Hilton Chicago Downtown Magnificent Mile

ScheduleFull-time

BrandEmbassy Suites by Hilton

JobGuest Services, Operations, and Front Office

  • Seniority level

    Entry level
  • Employment type

    Full-time
  • Job function

    Other
  • Industries

    Hospitality

Embassy Suites by Hilton Chicago Downtown Magnificent Mile hiring Guest Service Agent - Embassy Suites by Hilton Chicago Downtown Magnificent Mile in Chicago, IL | LinkedIn (8) Embassy Suites by Hilton Chicago Downtown Magnificent Mile hiring Guest Service Agent - Embassy Suites by Hilton Chicago Downtown Magnificent Mile in Chicago, IL | LinkedIn (9) Embassy Suites by Hilton Chicago Downtown Magnificent Mile hiring Guest Service Agent - Embassy Suites by Hilton Chicago Downtown Magnificent Mile in Chicago, IL | LinkedIn (10)

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FAQs

How many rooms does the Embassy Suites Chicago have? ›

Enjoy the spectacular features available at the distinguished Embassy Suites Chicago Downtown Chicago which include: *368 newly renovated, spacious and well appointed suites.

Does Hilton own the Embassy Suites? ›

Embassy Suites by Hilton is a chain of upper upscale all-suite hotels trademarked by Hilton Worldwide.

When did Hilton take over Embassy Suites? ›

The original Embassy Suites was built in Overland Park, Kansas in 1984. In 1990, the parent company of Embassy Suites became The Promus Companies Incorporated. In December 1999, Embassy Suites Hotels joined the Hilton Family after the merger of Hilton Hotels Corp. and Promus Hotel Corp.

How many rooms does a suite usually have? ›

For a room to be in the suite category, it must consist of two or more interconnected rooms. In addition, as in standard rooms, the toilet and bathroom are also located in the suite. In other words, a suite room is like an apartment where you can meet all your needs.

Who owns Embassy Suites? ›

Embassy Suites is a subsidiary of parent company Hilton Worldwide Holdings Inc.'s hotel portfolio.

Do the Hiltons still own Hilton? ›

Founded by Conrad Hilton in 1919, the corporation is now led by Christopher J. Nassetta. It is a publicly owned company.

What luxury hotel is owned by Hilton? ›

Hilton's luxury brands, Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts and Conrad Hotels & Resorts, make up more than 78 properties in nearly 30 countries around the world and growing – with approximately 45 properties in the pipeline. Our portfolio delivers on what today's luxury travelers want most.

What is the difference between Hilton and Doubletree? ›

Doubletree by Hilton is a different brand within the family of Hilton brands. Doubletree's are usually 3.5 star full service hotels without bell service and a few other limitations. Hilton is another Hilton brand, usually 4 star hotels with bell services and higher standards and pricing in general.

Do embassy suites have refrigerators? ›

Spacious Suites

With two-room suites, Embassy Suites offers enough space to spread out, rest and work for every stay occasion. All suites feature a separate bedroom and living area, two HD TVs, and a wet bar, which includes a sink, a microwave, and a mini-fridge.

What is the highest status with Hilton? ›

Hilton's loyalty program, Hilton Honors, has four tiers — Member, Silver, Gold, and Diamond. The highest tier, Hilton Diamond status, comes with the most benefits, including space-available room upgrades, a daily food and beverage credit, and elite gifting status.

What is the oldest Hilton in the world? ›

Although founder Conrad Hilton's first hotel was the Mobley Hotel in Cisco, Texas, the first hotel formally named a Hilton came several years later. The Dallas Hilton, opened in 1925, had the honor of being the first to officially carry the Hilton name.

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